Business conditions

I. GENERAL PROVISIONS AND DEFINITION OF TERMS

1. General business and complaint conditions (hereinafter referred to as conditions) govern the rights and obligations of the contracting parties, resulting from the purchase contract concluded between the seller and the buyer, the subject of which is the purchase and sale of goods on the website of the seller's electronic store: 

Technopol International, a.s. registered in the Commercial Register of the District Court Bratislava I,
section: Sa, insert no. 1465/B
Account number: 2929250016/1100 Tatra Banka, a.s., Bratislava
IBAN: SK 40 1100 0000 0029 2925 0016 BIC (SWIFT): TATRSKBX

Contact address: Kutlíkova 17, 852 50 Bratislava, Slovak Republic
(hereinafter referred to as the operator)

Head office: online store NIPPON KNIVES (Japanese knives)
(Technopol building), 3rd floor - office no. 308
Kutlíkova 17, 852 50 Bratislava, Slovak Republic

Opening hours:
Monday – Thursday  8.00 - 15.30, Friday 8.00 - 15.00

Lunch break 11.30 - 12.30

Outside the specified time by telephone agreement.
We recommend making an appointment by phone and we will adapt to you.

Person responsible for store operation:
Roman Ulík, Ing.

Supervisory body:
Slovak Trade Inspection (SOI)
SOI Inspectorate for Bratislava region
Prievozská 32,  P.O.Box 5, 820 07 Bratislava 27
tel. no.: 02/58272 172, 02/58272 104, fax no.: 02/58272 170
www.soi.sk

2. Buyer means a natural or legal person who entered into a business relationship with the seller by concluding a purchase contract, the subject of which is the purchase of goods on the Internet pages of the seller's electronic store through an electronic order.
3. An electronic order means a sent electronic form, containing information about the buyer, a list of ordered goods from the store's offer and the total price of the order, processed by the store's system.
4. General business the conditions regulate and specify the rights and obligations of the operator and the buyer in their current wording and form an integral part of the purchase contract.

II. ORDER
1. You can order all products offered in our catalog:

• by completing an online order according to the specified procedure
• by phone on the following numbers: landline: 02 - 682 86 281, 682 86 191,
  mobile 0903 214 263
  
  Your , you can cancel an already placed order:

• by e-mail at the address: japonskenoze@technopol.sk

2. If the amount has already been paid, the money will be returned to you within 14 days of receiving it to the account you specify.
3. We reserve the right to refuse an order:

• without giving a reason
• due to the fact that the goods are no longer manufactured or delivered. (In this case, we undertake to inform you by e-mail within three working days or by telephone. )
• because the supplier's price has changed significantly (In this case, we undertake to contact you immediately for the purpose of an agreement.)
• due to the fact that the customer chose personal collection as a delivery option and does not take delivery of the ordered goods within 10 calendar days from the registration of the order.

A contractual relationship between the buyer and the seller is created by confirmation of the order by the seller.
Before sending the order, the buyer will be asked to check the box to confirm that he has familiarized himself with these terms and conditions and the complaint procedure, read them, understood their content and agrees with them in their entirety.

III. PRICE

• All prices of goods and services listed in our store are in EUR and include 20% VAT.
• At the moment of purchase and confirmation of the order, no price change applies to the ordered goods.
• We reserve the right to change prices without prior notice.
• The price is for the product itself and does not include any other costs, services and postage, unless specifically stated for each product.
• We guarantee the same prices in our e-shop and in the NIPPON KNIVES sample room
• For purchases over EUR 300 in the Slovak Republic and over EUR 500 in the Czech Republic, we do not charge postage and packaging
• Postage for abroad is billed separately

IV. PAYMENT AND PAYMENT TERMS
Payment for goods can be made:

• in cash when collecting in person: (payment by card is not possible) - you pay the price for the goods directly at our company's headquarters during operating hours, upon collection you will be issued an invoice - a tax document and a delivery note, which also serves as a guarantee certificate and a block from the cash register
• cash on delivery - to the courier in cash or by card (does not apply to the Czech Republic) - you pay only when you pick up the shipment
• payment in advance
  - bank transfer - directly to account in Tatra Bank (IBAN – SK40 1100 0000 0029 2925 0016, BIC TATRSKBX), the variable symbol is the order number
  - online payment with a CardPay payment card
  - online TatraPay bank transfer (not valid for the Czech Republic )

WARNING: If you decide to pay for the completed order in advance, we would like to inform you that if the ordered goods are not in stock, the shipment will not be sent to you until the stock is replenished from the distributor. You can inquire about the availability of goods with us at any time before placing an order. However, it is usually true that we have 80-90 percent of the offered goods directly in stock, and therefore we process orders promptly.

V. DELIVERY TERMS
1. Goods can be delivered in the following way:

• personal collection - the possibility to inspect and receive the goods in person directly at our company's headquarters during business hours
• by courier

You can specify an additional change of delivery method by phone at tel. no. 02 - 682 86 281 or by email at japonskenoze@technopol.sk

2. The seller undertakes to:
- deliver the correct type and quantity of goods as stated at the time of the order,
- based on the customer's order, deliver the goods at the agreed price,
- issue and attach an invoice and delivery letter,
- package the goods appropriately and send them as soon as possible after receiving the order.

3. Delivery period:
a) If the goods are available in stock at the company's headquarters in Bratislava, the goods can be delivered:

• if you choose personal collection - you can pick up the goods the following working day after confirming your order during business hours at the company's headquarters
• if sending by courier is requested - we will ship the goods to you the next working day after confirming your order
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b) In the event that the ordered goods are not available in the warehouse at the company's headquarters in Bratislava:

• we undertake to inform you on your contact numbers or by e-mail within 3 working days and agree with you on a possible delivery time.

c) In the case of ordering goods marked with the text "knives to order": (i.e. goods that our company does not physically have in its warehouses and orders it from the supplier based on the customer's order)

• we undertake to inform you on your contact numbers or by e-mail within 3 working days and agree with you on a possible delivery time

If the delivery time is impossible to meet for technical reasons, we undertake to inform you immediately and if no agreement is reached on the delivery of the goods in a replacement period, we undertake to return the price paid to the customer within 14 days.

4. The buyer undertakes:

• take over the ordered goods,
• pay the price for the delivered goods

5. The seller is not responsible:

• for delayed delivery of the goods caused by the delivery service
• for damage to the goods caused by the delivery service
• for any non-delivery of the goods that occurred due to the fault of the manufacturer/supplier/ as a result of any restriction, or in due to cancellation of distribution rights or other unforeseen obstacles.

VI. POSTAGE AND PACKAGING, INSURANCE
According to the chosen delivery method, we charge in the Slovak Republic:

• personal delivery - we do not charge any additional fees
• payment in advance (bank transfer, CardPay, TatraPay) - delivery by courier - fee EUR 4.00
• payment to the courier in cash - delivery by courier EUR 5.00
• for purchases over EUR 300.00 - we do not charge any additional fees

We do not charge packaging .

According to the chosen delivery method, we charge for the Czech Republic:

• personal delivery - we do not charge any additional fees
• payment in advance (bank transfer, CardPay) - delivery by courier 8.00 EUR
• for purchases over 500 .00 EUR, we do not charge any other fees

We do not charge packaging.

Note: Shipping abroad (outside the Czech Republic) is calculated separately, please contact us directly at the address: < a href="mailto:japonskenoze@technopol.sk">japonskenoze@technopol.sk

VII. COMPLAINTS
1. Complaints are handled: at the seller's address

• in person - on weekdays from 8:00 a.m. to 3:30 p.m.
• by phone on tel. no. 02 - 682 86 281 on weekdays from 8:00 a.m. to 3:00 p.m.
• by e-mail at japonskenoze@technopol.sk
• by mail - together with the claimed goods, please attach a cover letter with a description of the defect in the goods
• the seller is obliged to issue a confirmation to the customer when making a claim. This confirmation is a copy of the complaint protocol
• the seller is obliged to issue a written document about the processing of the complaint, which is a copy of the complaint protocol with a filled-in box on the method of processing the complaint, the buyer will be informed about the processing of the complaint via SMS, e-mail message or by phone
• in the event of a valid complaint, we will immediately exchange the claimed product for a new one, as long as we have the same product in stock, or upon agreement with the customer, we will send another replacement product, or refund the amount for the claimed product
• The seller is obliged to determine the method of handling the claim immediately, in complex cases no later than 3 working days from the date of application of the claim, but no later than 30 days from of its written delivery.
• the buyer has the right to reimbursement of necessary costs incurred in connection with the exercise of rights from liability for defects.

2. Alternative dispute resolution (hereinafter referred to as ARS)

• If the buyer-consumer was not satisfied with the way in which the seller handled his complaint or believes that the seller violated his rights, the buyer-consumer has the right contact the seller with  with a request for correction to the email address japonskenoze@technopol.sk.
• If the seller responds negatively to this request or does not respond to it within 30 days after it is sent to the indicated email address or the consumer is not satisfied with the proposed solution, the consumer has the right to submit a proposal to initiate alternative dispute resolution according to the amended Act no. 102/2014 and Act no. 391/2015 Coll.
•   ARS subjects are authorities and authorized legal entities according to §3 of Act no. 391/2015 Coll. registered in the list of ARS entities maintained by the Ministry of the Economy of the Slovak Republic (the list is available on the website of the Ministry of Economy of the Slovak Republic: List of subjects of ARS.  The proposal can be submitted by the consumer in the manner determined according to §12 of Act No. 391/2015 Coll. The buyer - the consumer is entitled to choose the ARS entity to which he will turn.
• The consumer can also file a complaint through the alternative dispute resolution platform of the RSO, which is available online: TU also in the Slovak language. A consumer living in the EU can file a complaint against a trader based in EU.
• Alternative dispute resolution can only be used by a consumer - a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope in his business activity, employment or profession. Alternative dispute resolution applies only to a dispute between a consumer and a seller, resulting from a consumer contract or related to a consumer contract. Alternative dispute resolution applies only to contracts concluded at a distance. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ARS entity may demand payment of a fee for starting an alternative dispute resolution from the consumer up to a maximum of EUR 5 including VAT.

VIII. GUARANTEE

• Each sold product is subject to a legal warranty period of 24 months for manufacturing defects, which begins when the buyer takes over the item
• The seller can declare on the website of the internet house or in the advertisement to provide a warranty beyond the scope of the law, while the terms and scope of the warranty will be determined in the delivery note.

The warranty applies only to functional malfunctions caused by a manufacturing defect.

WE RECOMMEND! !!When sending by courier:
- if you do not have the goods after dispatch from us within 24 hours, call the line: 02-682 86 281.
- please include your phone number in the order. number where you can be reached or have a parcel sent, e.g. to work, where you can be reached. When paying cash on delivery, please prepare the required amount for the goods, as the courier may not have the necessary cash for delivery.

We recommend visually checking the goods immediately upon and after receiving the goods. You have the right not to accept the goods if there is visible mechanical damage, obviously caused by transport, or if the goods are incomplete. Mechanical damage to the product in intact packaging must be reported immediately after receiving the shipment. Later complaints of this nature can only be recognized if the buyer proves that the goods had the claimed defects already at the time of receipt from the carrier.

IX. RIGHT OF WITHDRAWAL FROM THE PURCHASE CONTRACT
1. The seller is entitled to withdraw from the purchase contract due to the stock being sold out, the unavailability of the goods, or if the manufacturer, importer or supplier of the goods agreed in the purchase contract interrupted production or made such serious changes that made it impossible to fulfill the seller's obligations arising from the purchase contract or for reasons of force majeure , or if, even after making all the efforts that can be fairly required of him, he is unable to deliver the goods to the customer within the period determined by these terms and conditions or at the price stated in the online store. The seller is obliged to immediately inform the buyer about this fact and to return to him the already paid deposit for the goods agreed in the purchase contract within 14 days from the notification of withdrawal from the contract by transfer to the account specified by the buyer.

2.The buyer has the right to withdraw from the purchase contract without giving a reason under the conditions regulated by Act no. 102/2014 Coll. on consumer protection during the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment of certain laws (hereinafter referred to as the "Act on consumer protection during the sale of goods") within 14 days from the date of receipt of the goods . Within this period, the buyer has the right to unpack and test the goods in a similar way as is usual when buying in a brick-and-mortar store. Testing does not mean starting to use the goods and then returning them to the seller. The goods are considered to be taken over by the buyer at the moment when the buyer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered goods, or if
• a) the goods ordered by the buyer in one order are delivered separately, at the time of taking over the goods that were delivered as the last, or if
• b) goods consisting of several parts or pieces are delivered, at the time of taking over the last part or last piece, or if
• c) the goods are delivered repeatedly during a defined period, at the time of taking over the first delivered goods.

3. By sending the order to the seller, the buyer confirms that the seller has fulfilled his information obligations in a timely and proper manner according to section § 3 par. 1 of the Act on Consumer Protection in the Sale of Goods.

4. The buyer can exercise the right to withdraw from the contract with the seller in written form or in the form of an entry on another durable medium or by means of a contract withdrawal form sent to the postal address of the seller Technopol International, a.s., internet shop Japonské nože, Kutlíkova 17, 852 50 Bratislava. The contract withdrawal form can be downloaded here .

5.Withdrawal from the purchase contract via the form for withdrawal from the contract in accordance with the previous point of these general terms and conditions must contain the data required therein, in particular the exact specification of the goods, date of order, first and last name of the consumer/consumers, address of the consumer/consumers, signature of the consumer/consumers, the way in which the seller should return the already received payment, especially the account number and/or postal address, date. By withdrawing from the purchase contract, the buyer is obliged to deliver the goods to the seller by sending or bringing them to the address Technopol International, a.s., internet store Japonské nože, Kutlíkova 17, 852 50 Bratislava.

6. If the buyer withdraws from the contract, every additional contract related to the contract from which the buyer withdrew is also canceled from the beginning.

7. The buyer can withdraw from the contract, the subject of which is the delivery of goods, even before the expiry of the withdrawal period. The withdrawal period is preserved if the buyer sends a notice of exercise of the right to withdraw from the contract before the withdrawal period expires.

8. After withdrawing from the contract, the seller will return to the buyer all payments that the buyer has demonstrably made in connection with the conclusion of the contract, especially the purchase price, including the costs of delivery of the goods. However, the seller is not obliged to reimburse the buyer for additional costs if the buyer has chosen a different delivery method than the cheapest common delivery method offered by the seller. Additional costs mean the difference between the delivery costs chosen by the buyer and the costs of the cheapest common delivery method offered by the seller. Payments will be returned to the buyer within 14 days from the day the seller receives the buyer's notice of withdrawal from the purchase contract. Payment will be made in the same way that the buyer used to pay the seller, if the buyer did not indicate another payment method in the withdrawal form, without charging any additional fees.

9. The seller is not obliged to return all payments to the buyer according to point 8 of these general terms and conditions before the goods from the buyer are delivered to him or until the buyer proves that the goods have been sent back to the seller.Payment for the purchased goods will therefore be paid by the seller to the buyer only after the returned goods have been delivered back to the address specified in point 5 of these general terms and conditions or upon presentation of a document proving the return of the goods, whichever occurs first.

10 . In the event that the buyer withdraws from the contract in accordance with point 2 of these general terms and conditions and delivers to the seller goods that are used and damaged or incomplete, or the value of the goods in question is reduced as a result of such treatment of the goods that goes beyond the treatment necessary for ascertaining the properties and functionality of the goods, the seller is entitled to compensation from the buyer in the amount of the value of repairing the goods and returning the goods to their original condition or the seller can exercise the right to compensation for damages in the framework of special proceedings in the relevant court.

11. The buyer is obliged to send back or hand over the goods together with accessories to the seller no later than 14 days from the date of withdrawal from the contract including documentation, instructions, warranty card, proof of payment, etc. and in the original packaging.

12. When withdrawing from the contract, the buyer bears the direct costs of returning the goods to the seller or the person authorized by the seller to take over the goods. The direct costs associated with returning goods cannot be adequately calculated in advance. According to the available information, the expected estimate of these costs depends on the size, weight of the goods, the distance from where the goods are returned and the prices at which the selected carrier provides its services to the buyer, ranging from EUR 2 to EUR 150.

13. When withdrawing from the contract, the buyer also bears the direct costs of returning the goods, which due to their nature cannot be returned by mail. The direct costs associated with returning goods cannot be adequately calculated in advance. According to the available information, the expected estimate of these costs depends on the size, weight of the goods, the distance from where the goods are returned and the prices at which the selected carrier provides its services to the buyer in the amount of EUR 2 to EUR 150.

14. In the event that the buyer fails to fulfill any of the obligations specified in points 4 and 5 of these general terms and conditions, withdrawal from the purchase contract is not valid and effective and the seller is not obliged to return all verifiable payments according to point 8 of these general terms and conditions to the buyer and at the same time, he is entitled to reimbursement of the costs associated with sending the goods back to the buyer.

15.The buyer cannot withdraw from the contract, the subject of which is the sale of goods made according to the special requirements of the consumer, goods made to measure or goods intended specifically for one consumer.

X. PROTECTION OF PERSONAL DATA when selling goods by Technopol International, a.s.

The operator processes personal data in accordance with the provisions of the European of Parliament and Council (EU) 2016/679, dated April 27, 2016 (GDPR) and Act of the National Council of the Slovak Republic no. 18/2018 Coll. on the protection of personal data and on the change a amendments to some laws

Personal data are processed:

1.for the purpose

ordering goods, confirmation orders, concluding a purchase contract,

issuing a tax document, delivery of ordered goods, registration of buyers for

administrative purposes, registration of orders for solving possible complaints,

informing about promotions, auctions, news and discounts and management of loyalty program;

2.on a legal basis

a) the consent of the person concerned (buyer)

-in the form of active online consent on the www.japonskenoze.sk

-consent to subscribe to the newsletter in the form of double opt-in and to the website www.japonskenoze.sk

-in the form of written consent to receive the newsletter in person;

b) confirmed order by the buyer in the form of active consent on the website

www.japonskenoze.sk;

c) of a special law e.g.

- Act No. 513/1991 Coll. Commercial Code as amended,

- Act No. 431/2002 Coll. about accounting as amended,

- law no. 222/2004 Coll. on value added tax as amended regulations,

- Act no. 22/2004 Coll. about electronic trade,

- Act no. 102/2014 Coll. about protection consumer when selling goods or providing

services on the basis of a contract concluded at a distance or a contract concluded outside

the seller's premises and on amendment of certain laws;

The Operator (Technopol International, a.s.) as the Orderer and the Operator (DPD Group) as the Sender as "joint operators" process personal data:

3.in the scope

4. Form of processing personal data

• automated online www.japonskenoze.sk, through the editorial system

Sellio

and their creation in paper in the form

• loyalty program - without profiling;

5.Expected deadlines for deleting personal data

a) on the basis of a special law (e.g. on accounting),

b) by exercising the right of the person concerned in accordance with § 23 of Act no. 18/2018 Coll. immediately

after exercising the right - within the deadline one month.

6. Operator (seller) declares that all personal data are considered

strictly confidential and in no way in this case, we do not provide them to a third party, except for

cases related to concluded contracts on the processing of personal data

subsidiarily with framework contracts:

a) for the purpose of delivering goods with Direct Parcel Distribution SK s.r.o.IČO: 35 834 198

b) for for the purpose of operating online www.japonskenoze.sk, through the editorial

Sellio system with vibration Ltd. ID: 46 409 157

c) personal data only in the scope of e-mail -at https: // www..mailchimp.com

(MailChimp) The Rocket ScienceGroup, LLC 675 Ponce de Leon Ave NE, Suite 5000

Atlanta, Georgia 30308 USA( acceded to the EU

-US "PRIVACYSHIELD" at https://www.privacyshield.gov/ wellcome

7. The affected person gives consent to the processing of personal data for an indefinite period in the form specified in point 2, letter a) of this Article X. This consent may be revoked

at any time in writing. The consent expires within 1 month from the delivery of the revocation

of consent by the buyer to the seller and the data will be deleted immediately.